In this article, you will learn the potential causes and how to fix the issue of dashboard widgets showing incorrect data.
What are the possible causes for showing incorrect data and how to solve them?
1. Incorrect or not all filters are selected correctly
This is the most common cause of this issue, since often widget may have default filters applied, which do not include all Transport/Load types or warehouse into the widget
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Go to the "Dashboards" tab and locate the widget you wish to edit.
On the widget, you can select to “Change filter options”, which will open up the widget filter option and allow you to add missing filters such as Load/Transport types
2. Certain filters show data as “undefined”
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3. General things to remember
Adding new load/transport types won't automatically update your widgets, you will need to update them manually to make sure up-to-date data is showing.
You should revisit widgets after changes to your load/transport type selection.
If you encounter any other issues not mentioned above or some filters do not save your selected data, please contact help@goramp.com.