General Questions
Q: What is changing with GoRamp’s platform?
A: We are transitioning our primary access URL from tms.goramp.eu/timeslots.goramp.eu to app.goramp.com. This change is part of our effort to provide a more efficient and unified user experience.
Q: When does the transition start, and when will it be completed?
A: The transition begins on November , 2024, and tms.goramp.eu will be fully deprecated by January 1, 2026.
Q: Why is this change happening?
A: Moving to app.goramp.com allows us to streamline access, improve performance, and better support future updates and new features on the platform.
Access and Links
Q: Will I need to change my saved links and bookmarks?
A: While your existing links and bookmarks to tms.goramp.eu will continue to work for now, we recommend updating them to app.goramp.com to ensure optimal performance and future compatibility.
Q: Will any data be lost during the transition?
A: No, your data will remain intact, and your experience will not be disrupted during this transition.
Q: Can I still use tms.goramp.eu after the transition starts?
A: Yes, tms.goramp.eu will remain operational until January 1, 2026. However, it is recommended to start using app.goramp.com as soon as possible.
Functionality and Limitations
Q: Are there any limitations if I continue using tms.goramp.eu?
A: Yes, while tms.goramp.eu will be functional, it may not support new updates and features that will be exclusive to app.goramp.com.
Q: Will my access credentials change?
A: No, your login credentials will remain the same. You can use your existing credentials to access app.goramp.com.
Q: Will the transition affect integrations with other software or tools?
A: Integrations should continue to function as expected. We recommend verifying any connected services and updating the access URL if necessary.
For API Users
Q: What do API users need to do?
A: API users should update their endpoints to app.goramp.com to ensure continued functionality. Detailed instructions can be found in our API documentation.
Q: What happens if I don’t update my API endpoints by January 1, 2026?
A: After January 1, 2026, tms.goramp.eu API endpoints will be deprecated and may no longer function properly, leading to disruptions in service.
Support and Assistance
Q: Who can I contact for support during this transition?
A: For any questions or assistance, you can reach out to our support team at help@goramp.com.
Next Steps
Q: What should I do to prepare for the transition?
A: Start using app.goramp.com and update your bookmarks, saved links, and API endpoints.
Q: Will there be any downtime during the transition?
A: No, the transition is designed to be seamless with no expected downtime.