What changed?
My company uses Appointments, what do I need to do?
Implementing a new Schedule
Important footnotes
What changed?
As of January 14th, 2026, appointments now require a schedule for availability to be displayed during appointment creation.
Schedules were introduced as a new setting category:
A new Permissions category was added:
All users with the system Admin role were assigned all relevant permissions by default.
If other roles need access to Schedule management, please visit Roles&Permissions.
What does the change entail?
- Further developing/improving Schedules will provide more flexibility in terms of managing daily operations.
- Enables better planning and layers of control over times/dates available for appointments.
My company uses Appointments, what do I need to do?
For all accounts currently using Appointments, a default schedule was already created. This was done to avoid disruptions in daily operations.
If the current schedule fits your needs, no additional actions are required. If any changes/new schedules are needed, main steps are explained below.
Implementing a new Schedule
A. Create a new schedule
Navigate to https://app.goramp.eu/beta/settings/schedules/list and click "Create new schedule":
B. Main working parts
Schedule consists of 3 mains parts: name, work hours/days and exceptions.
1) Name the Schedule
- A name is mandatory.
- Ensuring it's unique helps differentiate if you are creating multiple schedules.
2) Work hours/days
You will need to indicate all available hours by day of the week.
It's recommended to include a consistent schedule that includes the actual start and end time of your daily operations (even if you will have ad-hoc breaks/need to close availability for a few hours/days for Holidays or emergencies).
Such scenarios are covered by "Exceptions". More on that below.
- You can select the days of the week that you are available on by checking/unchecking them.
- Work hours indicate at what time you are available:
- One day can contain multiple time segments. If you have a set time for technical breaks/lunches
- With this setup, there is no availability (no appointments can be booked) from 12:00 through 13:00
- If your breaks are more ad-hoc and are need regular adjustment, please see "Exceptions" below
- Intervals dictate when an appointment can start:
- With this example, 1st possible appointment each Monday will be 8:00AM, next available would be 8:30AM
- Since these indicate "Planned arrival time", intervals don't disappear after the 1st appointment for that time is scheduled and multiple can be booked- as it was before
- You can delete/duplicate or add new segments to each week day as needed:
- Deletion is only possible when multiple work hour segments are indicated. At least one is always mandatory
3) Exceptions
They serve as the best way to manage ad-hoc breaks, Holiday closures and other cases where limiting availability is needed:
Recurrence
Different recurrence periods can be selected as needed:
Daily can be used to define lunch breaks that might move. You can edit the start/end time at any time.
- Weekly exceptions require to additionally specify a week day and click "apply"
Covers "We have technical maintenance from 14:00 to 15:00 each Friday" scenarios.
- Yearly covers future Holidays when you know you won't be working on, like Christmas.
2. Start/end dates
Defining applicable dates is mandatory.
- Not indicating "Date end" closes all future availability from the starting date.
3. Start/end times
If instead of closing entire dates you need to close a few hours, they can be indicated additionally.
4. Additional actions
You can also delete/duplicate or add new segments as needed.
Multiple exceptions can be used in the same schedule
C. Assigning a schedule
After a schedule is created and saved, it needs to be assigned to your appointment workflows.
Please navigate to https://app.goramp.eu/app/settings/appointment-workflows and click "Edit".
As mentioned before, default schedule was already automatically assigned to all workflows to ensure the transition is smooth.
Each workflow needs to have a schedule assigned
Once inside the workflow editing window, you will notice a new section called "Workflow Schedule":
Once you've chosen the schedule, don't forget to click "Save" at the bottom of the screen.
Important footnotes
When is the schedule used?
Every time a new appointment is created internally/by a carrier, availability will now be strictly display based on assigned schedules.
How does it affect existing appointments/availability?
Deleting or changing the schedule/limiting work hours and otherwise making changes does not lead to data loss and does not affect appointments that are already in the system.
Schedule's availability is only used when:
- A new appointment is created
- An existing appointment is being edited
In both cases, availability is shown based on data provided in your schedule.
Missing availability for new appointments
If no schedule is assigned to a workflow, selecting it ("Purpose of your visit" field) during appointment creation will show no availability:
- Assigning schedules to a workflow is only needed during brand-new setups, or if a different (not default) schedule will be used
- Each workflow can be linked with only one schedule
- If multiple schedules are needed, more than 1 workflows is required