If you're not receiving email notifications, here are some additional general troubleshooting steps you can take:
1. Check Spam/Junk Folder:
Verify your email spam or junk folder to make sure that the notifications are not being filtered there. If you find them in the spam folder, mark them as "Not Spam" to help future notifications reach your inbox.
2. Verify Email Address:
Confirm that the email address associated with your account is correct. If there's a typo or an outdated email address, you won't receive notifications. Update your email address in the account settings if necessary.
3. Whitelist Email Sender:
Add the email sender's address to your email provider's whitelist or safe sender list. This ensures that emails from that address are not marked as spam. Instructions for whitelisting can typically be found in your email provider's settings. All emails are sent from no-reply@mail.goramp.eu
4. Check Email Service Status:
Ensure that your email service is functioning properly. Sometimes, email services may experience temporary issues. Check the status page of your email provider for any ongoing problems.
5. Review Email Filters/Rules:
Examine your email filters or rules to ensure that they are not automatically directing notifications to a specific folder or deleting them. Adjust the filters if necessary.
9. Update Email Notification Preferences:
Within the application or service sending notifications, review and update your notification preferences. Ensure that the specific types of notifications you want are selected. Here is how you can edit your notification settings
If the issue persists, reach out to the technical support via help@goramp.eu.