FAQ

Inviting Employees and Carriers to use GoRamp

• What do I do if I encounter message “User is not approved by company employees”
• Inviting Colleagues to join your company in GoRamp
• I invited an employee to join the system, but I do not see them under my "employees" list, why?
• I have invited a carrier/partner to join GoRamp, but I do not see them under "Companies" why?

Log-in issues

• Why I am not able to access GoRamp system?

General information

• What is GoRamp and how can I talk to Sales or Tech Support?
• How can I report a system bug? How fast will the bug be resolved?
• Where can I find the status of the service?
• Through which devices can GoRamp be accessed?

Notifications/Email delivery

• I do not receive emails from GoRamp
• I am not receiving notifications by email. What should i do?
• How can I manage notifications/unsubscribe?
• I cannot find an invite to join the system