FAQ

Issues in accessing the system

• I am unable to access GoRamp.

Unregistered users

• How can a carrier enter my warehouse as an unregistered user?
• I invited an unregistered user to my warehouse, but they do not see any ramps, why?
• What is an unregistered user?

API and integrations

• I encountered an error with my integration, what should I do?
• Where can I find your API documentation?

Reservations

• Why can't I see free time slots to book?
• How can I move my reservation?
• How can I cancel my reservation?
• How can I edit my reservation?
• How do I choose the correct warehouse?

Notifications

• I am not receiving notifications by email. What should i do?
• How can I set up my notifications?

Registration

• How do I register as a Carrier?
• What is a CRN number? Is CRN mandatory?
• I do not know my CRN number. What should I do?
• CRN equivalents in other countries

Log-in issues

• I am getting the "email not approved" error. What should I do?
• The system says that my password is expired. What should I do?
• I get the "not approved by company employees" error. What should I do?
• I do not remember my login details.

Inviting Employees and Carriers to use GoRamp

• I invited an employee to join the system, but I do not see them under my "employees" list, why?
• I have invited a carrier/partner to join GoRamp, but I do not see them under "Companies" why?
• How do invite a partner/carrier/supplier that is already using GoRamp
• How do I invite a partner that Is not using GoRamp yet?
• How do I invite a new employee to join the system?
• How do I approve an employee that just joined the system?

General information

• How can I contact GoRamp?
• What is GoRamp?
• How can I report a system bug? How fast will the bug be resolved?
• Where can I find the status of the service?
• Through which devices can GoRamp be accessed?