In this article, you will learn what to do if you encounter a message “User is not approved by company employees” after registering your account any why it appears.
What are the possible causes?
You have joined an already existing company
This message appears due to the fact that the company was previously created and owned in the system by another already registered user, likely your colleague, which has to approve all newly registered users to the company.
If you register a new account and select a company name from an existing list of companies in the registration process, rather than creating a new one, your account will be automatically assigned to the selected existing company.
In this case, since you joined an existing company, after registration process is completed, you will see a message “User not approved by company employees”
What are the possible solutions?
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Contact one of your company employees to get approved
To get your account approved by the company, simply contact one of your colleague employees, who is already using GoRamp and is currently in that company and they will be able to approve your user from their account settings.
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Contact Technical Support team
If you do not know any of the company employees that are already using the GoRamp system, who could approve your account, or the employees are no longer working with the company, please contact the technical support team at: help@goramp.com.